Samsung could not determine the cause of spontaneous combustion of smartphones, Galaxy Note 7, The New York Times reported. Over the clarification of the circumstances of hundreds of employees of the company.
According to earlier statements by Samsung, the reason of ignition of the gadgets was in the battery production subsidiary of Samsung SDI. However, once the first batch and start of sales of new smartphones complaints Note 7 explosions have not stopped. Therefore, experts believe that the company is too rash said about the problems with batteries.
At the moment, the employees of Samsung are unable to pinpoint the cause of the problem. They say that can’t even achieve ignition Note 7 test conditions. In addition, Samsung has banned its testers to use electronic mail for correspondence that complicates their work. The source claims that the company is afraid of leaks, which can lead to lots of lawsuits.
11 October, Samsung announced that due to spontaneous combustion and explosion of smartphones ceases production and sale of Galaxy Note 7. According to analysts, Samsung has lost $ 17 billion due to complaints about the device.
For Russian buyers Note 7 also organized a hotline Samsung. Owners of explosive gadgets can convert the device on the Galaxy S7 or S7 edge with compensation of the difference in the cost of smartphones. In addition, they will receive a promotional code for the discount to three thousand rubles for any purchase in retail stores Samsung
In September, the Bloomberg sources said that the explosion in Galaxy Note 7 could be the result of haste and fatigue of employees and the desire of the company to get ahead of Apple on the release date of the flagship and the number of sold devices. For this reason, the manufacturer hastily approved specifications of the smartphone, and the presentation was appointed on 3 August.
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